- FAQS
Questions, answered.
Quick answers about pricing, telemedicine, the marketplace, adoption and more.
Yes, joining and creating a pet profile is free forever. Premium and Farm plans add vet consultations and bulk pricing.
Cats, dogs, birds, horses, dairy cattle, goats, sheep, poultry and most exotics. If we don’t support your animal, tell us, we add new categories monthly.
No, but registration unlocks community, AI recommendations, and the ability to book vets.
Average wait is 2.5 minutes. Premium members skip the queue.
Yes, our vets issue legally-valid digital prescriptions in regions where allowed. We send them directly to your local pharmacy.
11 languages including English, Spanish, French, Mandarin, Arabic, Hindi and Portuguese.
Every product is reviewed by our in-house veterinary team before listing.
30 days, no questions asked. Pet didn’t like it? Send it back.
Absolutely, apply via the ‘Become a seller’ page in Marketplace.
Yes. Adoption fees are set by individual shelters.
Most shelters accept returns within 30 days. We support you with onboarding guides too.
Yes, joining and creating a pet profile is free forever. Premium and Farm plans add vet consultations and bulk pricing.
Cats, dogs, birds, horses, dairy cattle, goats, sheep, poultry and most exotics. If we don’t support your animal, tell us, we add new categories monthly.
No, but registration unlocks community, AI recommendations, and the ability to book vets.
Average wait is 2.5 minutes. Premium members skip the queue.
Yes, our vets issue legally-valid digital prescriptions in regions where allowed. We send them directly to your local pharmacy.
11 languages including English, Spanish, French, Mandarin, Arabic, Hindi and Portuguese.
Every product is reviewed by our in-house veterinary team before listing.
30 days, no questions asked. Pet didn’t like it? Send it back.
Absolutely, apply via the ‘Become a seller’ page in Marketplace.
Yes. Adoption fees are set by individual shelters.
Most shelters accept returns within 30 days. We support you with onboarding guides too.
